But let’s rant in order, okay. (Ha, and there was me wondering what to blog about today…)
There I was in the store (for British readers, the equivalent of Marks & Spencer), paying for groceries at the till when everyone started coughing. As I started to leave the store, so my nose started burning (as if being addled by hayfever isn’t enough…) and I started hacking and wheezing. As I walked out someone muttered, “Shoplifter, pepper spray.” Huh? Since when does a store blast pepper spray because someone’s “lifted” an item? If it was an armed robbery and there were hostages it might have been different. So I came home, still hacking and wheezing, and, speaking with a deeply sexy and husky voice, I called the store manager. He, it turns out, was equally miffed. Evidently the incident had nothing to do with the store, but everything to do with the Blue Route Mall’s security “protocol”. Evidently the perp had lifted an item elsewhere in the centre, the security guards had chased and cornered said perp in the store I was in, and the perp had turned on them with pepper spray. Now from what I’ve been able to ascertain, you never try to apprehend the perp in the store or the centre because you have, no matter how many disclaimers you display, a duty of care to customers. What you are apparently supposed to do is to follow said perp out of the store and then take the necessary action. The store manager said he’d lost R30 000 in business in the 20 minutes he’d been closed and had had an asthma attack.
“I'd suggest,” he said, “that you phone the Centre Management and lodge a complaint.”
So I called up the Blue Route Mall’s Centre Management and asked to speak to the Centre Manager.
“No, sorry, the manager’s gone home for the day.”
Hmm, it was only 17h10. Evidently he keeps union hours. I was transferred to someone else.
“Yes?” barked the woman on the other side of the line, “So what’s your story?”
Story? My story?! At which point the Goddess Vanilla realised she could do righteous indignation, full frontal anger, icy disdain and a variety of other mean things without necessarily feeling any said emotions. Finally, all those years of speech and drama paid off. Yeah! I let her have it in tones that should have sent her cowering.
“Well, a person was caught shoplifting and that isn’t allowed,” replied the woman to my shower of “not acceptables” and clearly totally unimpressed with my display of outrage.
“Uhuh? And your protocol says it’s okay to endanger the well-being and lives of your customers in order to deal with a situation like that?”
What, I wonder, would have happened if the perp had been armed with a gun and started shooting at the guards and shoppers, rather than spraying pepper? Did anyone consider that? I guess not.
“Well, you’ll just have to call back on Monday,” she snarked without a word of apology or an “Are you okay, Madam?”
And call back I will. In the meantime I’ll lodge complaints on several local consumer websites and in the suburban press, because three hours later I’m still coughing and have had to use my inhaler which I haven’t had to use for years. Thank goodness it still works.

As I stalked through to relay the news to D, another situation met my beady eyes. Stroppy Old Fart was in the garden – and causing trouble. Stroppy Old Fart is the crankiest of guinea fowl with an attitude of note. He is bad tempered and cantankerous, not unlike Atyllah the Hen when crossed. SOF was standing at the feed-bin, hogging the whole thing to himself. The Guinea Family was feeding from seed scattered at the edge of the lawn and one small, and particularly tiny, peep decided she’d sup with SOF. Now one might expect SOF to be grandfatherly, you know, paternal. But no, not a chance. He just raised up onto his toes, started flaring his wings and aimed a savage peck at the wee thing. The Goddess Vanilla’s righteous indignation flared.
I shot out the door and stalked towards SOF.
But the trouble with SOF, like most stroppy old farts, is that he seems to think that age goes before beauty… He cocked his head at me and raised an eyebrow as I advanced and then, not taking the matter terribly seriously, he ambled off. I’m afraid it was his attitude that did it. I charged. SOF scuttled, he squawked and took off onto the roof, from where he regarded me with utter disdain. Hmm. I went inside. And as soon as I was “gone”, SOF flapped down and charged the entire Guinea Family. War. I was out like a shot, and damaged ankle notwithstanding, charged at SOF again, squawking in my own inimitable style. I swear I heard applause from the Guinea Family. SOF did a vertical take off that would have impressed the average Harrier pilot. He clattered onto the roof, cast me a glance over his shoulder and kept going. Hope that teaches the old bugger a lesson; harassing my little peeps in that uncivilized way! Tsk!

Oh bugger, now there’s a squirrel on my windowsill…

And the guinea fowl are hecking because it's Halloween and they are so not impressed...
30 comments:
OMG I hope you feel better soon. I got sprayed once in a night club in Germany. Again over-zealous bouncer types trying to subdue drunks causing a fuss, sprayed the stuff everywhere so the place have to be evacuated. It is a singularly unpleasant experience and one I never want to repeat. Poor you.
Let that manager have it with both barrels on Monday!
As for Stroppy Old Fart - well he didn't stand a chance. Good on ya!
Spooky Halloween to you.
OMG x 2!!! I have asthma, too. Inhalers everywhere. So funny. And not funny... Have a great weekend, Nicky!
I have heard it all now! Shoplifters pepper spray? Give 'em hell!
It's taken a while, Janey but I'm finally over it - even the righteous indignation - but yes, the centre management will be getting it in loads on Monday.
Pepper spray is thoroughly evil stuff - but I just keep thinking, imagine if the perp had been wielding a gun and not pepper spray...
Well, you have to laugh at life sometimes, I guess, Susan - even if it's desperately serious. It's what keeps up going.
I will be giving 'em hell, in chunks, Billy.
Grief - glad you're alright. Know a couple of people over here who go into anaphylactic shock with anything like that. You never know what's coming next these days....!
What a day! Lucky you haven't confused your perps with your peeps!
Definately agree you should be telling the manager what for on monday.
Hope your breathing is ok soon.
Ouch, hope you are feeling better. I didn't know that pepper spray has such a huge range. Haven't read much about pepper sprays. But it's so true, what if the prep had a gun... I think you have every right to complain to anyone involved (security) and responsible (mall management), consumer organisations. About the SOF, was he the only guinea in your yard for a long time? He definitely doesn't like to share!
Nice save again. :)
G
PS: word verification of the day - sperepoo. Laughed a bit.
You get 'em. That was badly dealt with on so many levels.
Hope your breathing is better now. Pepper spray is evil stuff.
On another note, I would a squirrel on my windowsill. The dogs scupper any chance of that though:-)
Well at least you raised my spirits with you tale of the SOF :D
Happy Halloween :D
I found your blog through a black box.
Good for you regarding management and SOF.
I like your spunk!
Oh God . .dunno about the Goddess Vanilla sounds more like the hammer of Thor! I'm sorry but that's so funny. Not your pepper spray thing but . .yeh that's funny too NOW! I empathise with the asthma. I don't have it but poor Clare's having a bit of a time of it in Spain, they wanted to charge her 29 Euro for a Pulmacourt spray! She feinted and they gave it to her for $2.00
I love that you mother the guinea fowl I do the same with ducks! Thankless little lot they are too for the use of my pool for their pick up joint. I love your little squirrel!
Bless you Nic that's not nice - hope you're feeling better this morning - what arses some people are. As to SOF ... guinea fowl stew?
I have to say, VV, I was quite surprised by the reach of the pepper spray and how almost everyone in the shop was effected, no matter where they were - and it's not like it's a small store.
Thanks, FireByrd, seems to be okay now, though spent the night coughing. Yep, that manager will be getting a piece of my mind come Monday!
Like you, Gaye, I didn't know it had such a potent reach either - it's not a small store and almost everyone seemed affected. And yes, I too keep wondering what would have happened if the perp had had a gun...
As for SOF - well he's been around for as long as all the other guineas - there are about three flocks and a couple of pairs that visit here regularly - so really, he is just being a cranky old fart! ;-)
Yep, it was badly dealt with at multiple levels, Lane and while many Capetonians are known to be terribly apathetic about stuff like this, I'm not.
As for squirrels, yep, not a chance of having them get that bold if there are pooches about! ;-)
SOF is worthy of a giggle - and a chase, Miladysa! ;-)
Hi Gail - glad you dropped by via the old Blackboxmobile! :-)
Aw, c'mon Baino, don't you reckon the Goddess Vanilla has a certain ring about it... ;-P Sometimes one's got to be gentle and sometimes one's got to be tough - balance, y'know ;-)
As I type this my little squirrel is having a scrap with another squirrel and several doves on the window sill - I keep getting flashed by tails and wings!
Yep, it seems to be that arses about out there, Laquet.
And funny what you say about stew - that's exactly what I said to SOF - "if you don't stop this now, you're for the pot, my lad!" Maybe it was that threat, rather than being charged that sent him scuttling! ;-)
That's a pretty bold squirrel.
All the squirrels around here are very bold, Megan, sometimes they come right into the house and raid the peanut bin!
theres something so satisfying about ranting crossness in a blogpost.
tho i hope you're feeling better. and blimey, you have a right to be ranting with the security co.
SOF look rather beautiful tho...
Yep, ranting on a blog is better than therapy, I reckon, Lettuce! ;-)
And, sorry to say, that wasn't a pic of SOF - however, I have just taken one of him so will post that soon! ;-) He has a very huge and impressive comb!
Goodness! Imagine that scenario in M&S, eh Vanilla?!
Seriously, though, I hope you are OK now. Give 'em hell on toast! (Use the SOF as inspiration if need be ;) )
Stroppy Old Fart appeared right on cue so you could raise a good rant and get at least part of the aggravation out of your system. Sorry to hear about the asthma, vanilla, hope it clears up quickly.
(maybe another blast at SOF will help clear the remainder of the pepper spray from your system - WHAT a bunch of idiots!)
Well, quite so, MD!
And yep, having coughed all night, I'm now fine and will give them serious hell on Monday - and may even get SOF to give me some tips! :-)
It was good timing, wasn't it, RLB :-) Fortunately the ill effects have passed and I'm back on form again. I was really surprised how the stuff spread throughout the store, though I realised later that I'd walked right through the middle of where it was sprayed, and obviously a lot of it was still lingering. They should really have cordoned that section of the store off.
And yep, a total bunch of idiots and I'll be telling them that on Monday.
Pepper spray. Wow. But on a more tranquil note, love the wildlife pictures, and may I say also loved Atyllah's go at the meme. Priceless.
That is so scary. Good for you letting the store know. I know what you mean about community complacency, maybe you will get the ball rolling on this and change the store policy(i'm sure others do feel like you) Feel better soon!
Sounds like Stoppy Old Fart needs to meet a young chick..
xx
Pepper spray, I've now learned, Ernest, is really not very nice!
As for Atyllah, well, as she would tell you herself, she is priceless...
Sigh.
Well, I hope come Monday to at least get some half sensible answers out of the Lori Ann - it really isn't acceptable.
You know, the funny thing about SOF, is his mate is young... Clearly he ain't getting enough...
;-)
Go get 'em! Not sure who I feel more sorry for - SOF or the store manager!
Hope you'll let us know what happens on Monday. Good luck.
CJ xx
Which once again allows me to post a comment that I had a friend who saw a cartoon where the punchline was a squirrel saying "Hi! I'm a cheeky squirrel, wanna see me nuts!" and he laughed about it for 4 years...
I wouldn't feel good either if someone was coughing things like that behind my back.
omg
too funny!
what a day!
i hope you grabbed some red wine and hid out until the day had passed -- sometimes hiding under the covers is definitely warranted!
take care of you, and your little peeps,
sending you lots of positive energy (and no pepper spray)
storm
yowser - that made for quite a day! i hope things have settled down somewhat (though not before you've raised hell with the centre management, haha!).
Yep, been getting 'em, CJ - what a business! Nothing people ducking and diving rather than accepting responsibility and apologising!
Hmm, Miles, I regret to say I regularly have squirrels standing on my window sill showing me their nuts... It is not a pretty sight!
;-)
It wasn't a nice experience at all, Ropi - I'm just glad though that the perp wasn't armed with a gun.
I did indeed, Storm, grab the red wine, though I passed on hiding under the covers - my motto is, get even, don't hide! ;-)
I have been raising hell for the past few hours, MotherCityLiving and I suspect it might not be over yet! At the moment I've got them "fighting fires" while I threaten to go to the press...
blimey! re store's action unbelievable - no where near 'the punishment fitting the crime'.... if I was litigious-ly natured (like most americans are) I would say all the customers who got hit or might have gotten hit with the pepper, should band together and sue the store!!!
in your following post you said you have a letter written - hope it gets published....
that is one cheeky squirrel!!
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